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krystalj704
New Member

How can i get in contact with a live representative? I purchased the deluxe package but im currently not able to talk to a live agent.

 
3 Replies
DoninGA
Level 15

How can i get in contact with a live representative? I purchased the deluxe package but im currently not able to talk to a live agent.

TurboTax support is not open on the weekend.

 

Support is open from 5am to 9pm Pacific time, Monday thru Friday

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

 

If you have a tax question or issue with the TurboTax program you can ask your question here and someone should be able to help you if you click on the Reply button and ask your question or describe the problem.

lennyten
New Member

How can i get in contact with a live representative? I purchased the deluxe package but im currently not able to talk to a live agent.

I am trying to enter a 2nd form 6252 - installment sale schedule but the program will not let me.

 

What can I do?

 

DavidD66
Employee Tax Expert

How can i get in contact with a live representative? I purchased the deluxe package but im currently not able to talk to a live agent.

TurboTax will create a Form 6252 for each Installment sale you enter.  At the end of the interview for an asset sale, you will be on a screen "Property Sale Summary".  There is a button to "Add" an additional Property (Asset) sale, and in the interview you will indicate it is an Installment Sale, and the program will add a Form 6252.

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