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3 replies

June 6, 2019

How do I clear and start over in TurboTax Online?

In TurboTax Online, you can erase your return and start from scratch as long as you haven't submitted payment, deducted the TurboTax fee from your refund, or registered.

  1. If you haven't already done so, sign in at TurboTax.com and select the blue Take me to my return button.
  2. On the welcome back screen, in the left-side menu, select Tax Tools, and then select Clear & Start Over (click or tap the 3 lines in the upper-left corner if you don't see this menu).
  3. Answer Yes in the pop-up to confirm.
Level 2
March 24, 2020

E-mail me when someone replies

KrisD15
Level 15
March 24, 2020

Below is a video that shows you the steps.

 

Clear and start over video

 

@harmonjudy1943

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