Can I apply my purchase of downloaded version to the online version of TurboTax?

[hnickles]

I purchased the download version for 2017.  It won't load on my Mac.  It requires OS 10.13 (High Sierra).  I can't upgrade to High Sierra because other software I use regularly is incompatible.  Can I get a refund on my download purchase so I can use the online version?  Or, can I apply the price of the downloaded version to the online version?

[DoninGA · Accepted solution]

You will have to request a refund for the software purchase since it cannot be applied to the online editions.  Go to this website to request a refund - https://turbotax.intuit.com/support/refund-request/index.jsp

[DaveR2D2]

Hi there, TurboTax 2017's minimum system requirements for Mac can be found below.

If you are running Yosemite or below you may be able to update to El Capitan through the app-store or through apple.com to use TurboTax 2017.

https://ttlc.intuit.com/replies/3299949