Hi. I've been trying to finish and pay through paypal, but after selecting paypal my only option is edit cart? How do I get it to accept payment?

[mamagansa]

Only options I see are 'back" or "edit cart"

[HeatherPLO]

Please try the following steps which may help clear the loop you are experiencing:

• Log completely out of Turbo Tax.
• Then, clear your cache and cookies within your browser and completely close out of it.  I have included the Help Articles below if you need assistance with clearing cache or cookies.
• Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
  • You can also try a different browser as well, or "incognito mode".

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps. 

Clear Cache

Delete Cookies

[mamagansa]

I tried all of that on the phone with Turbo Tax. Logged out, Cleared the cache. Tired a different browser to no avail. The phone team seemed unaware that paypal was even an option and suggested calling paypal. I didn't have time to keep messing with it, so I just paid with a credit card and lost out on my discount.