Hi, I'm not sure what I did, but my account won't let me remove an upgraded form of TurboTax that I do not want. I am in the filing process. Thank you for your help!
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New Member

Hi, I'm not sure what I did, but my account won't let me remove an upgraded form of TurboTax that I do not want. I am in the filing process. Thank you for your help!

 
3 Replies
Highlighted
New Member

Hi, I'm not sure what I did, but my account won't let me remove an upgraded form of TurboTax that I do not want. I am in the filing process. Thank you for your help!

what upgrade is it that you don't want?
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New Member

Hi, I'm not sure what I did, but my account won't let me remove an upgraded form of TurboTax that I do not want. I am in the filing process. Thank you for your help!

Turbo Tax Delux
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New Member

Hi, I'm not sure what I did, but my account won't let me remove an upgraded form of TurboTax that I do not want. I am in the filing process. Thank you for your help!

In order to downgrade you may need to Clear & Start Over.

You can attempt to Clear & Start Over if you have not already registered the product.
https://ttlc.intuit.com/replies/4248526

Once you've cleared your return you should be brought back to the original screen that says, "Hi, ______! This is what we got you last year, lets start your 2016 return!"

Under this section is a hyperlink that says, "see other products". You'll want to choose this. If you start for free, and have information pulled in from last year, you'll be upgraded to our PLUS Benefits program. You can avoid this by letting it run its course and clicking continue once everything is in. After you click continue you'll want to select that you do not want to include this and you'd like to Start For Free.

If you are not able to Clear & Start Over, you can abandon the return you're already in and go to our Freedom Edition. You only have to qualify for one of the prerequisites to use the program.

https://ttlc.intuit.com/replies/3301359

If you need any help doing this, feel free to contact us! We'd be more than happy to help out!
https://ttlc.intuit.com/replies/3300041


Hope this was helpful!
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