Hi I just had a sharing screen session with a spec...
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lgjc5957
New Member

Hi I just had a sharing screen session with a specialist on chat. I am sure he looked a while at the page with my name, SSN, and home address. Is this common?

If it is common that the filer's name/ssn/address info is visible to live chat, I would not feel bad. But this is the first time I use Turbotax, and so have no idea whether it is OK.
2 Replies
fanfare
Level 15

Hi I just had a sharing screen session with a specialist on chat. I am sure he looked a while at the page with my name, SSN, and home address. Is this common?

You gave your permission.

They are going to see personal information.

lgjc5957
New Member

Hi I just had a sharing screen session with a specialist on chat. I am sure he looked a while at the page with my name, SSN, and home address. Is this common?

As long as its expected, I feel better. Thanks for your reply!

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