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It depends. I recommend starting with checking if your device meets Mac System Requirements.
Click the link for more details about troubleshooting the installation for Mac.
That doesn't help if I can't get to the download. The "Mac Download" button doesn't work. It's not my system. I meet all the requirements for the software. They software isn't there.
Please use the following link for a customer support number. You need to call in.
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