Hey everyone! when about to file my taxes i keep getting an error message saying oops we hit a snag. Can anyone advise? i tried clearing history and cache.

[JohnW152]

Since you've already tried clearing your history and cache, see the TurboTax Help articles Why am I stuck in a loop in the File section of my return? and State install/e-file update loop: State not installed after installation or TurboTax needs to update..., if appropriate, for guidance.

[DGusman]

I had the same issue, and changed my credit card info and it went through.  My guess is that there was a formatting issue or a missing field in your credit card info.

[CatinaT1]

If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service:  Turbo Tax Customer Service