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Level 1
December 27, 2019
Question

Help

  • December 27, 2019
  • 2 replies
  • 5 views

Is there a Turbo Tax phone number to call for help 

    2 replies

    DoninGA
    Level 15
    Level 15
    December 27, 2019

    See this TurboTax support FAQ for a phone number - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/01/25632

     

    Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

    Level 2
    January 6, 2020

    I did my taxes here for 2018.  I didd not get a decent printouut and according to IRS you never submitted them even tho they were finished and you billed me 124.98 and you gave me an order numberof TTWC80342662, used doing Turbo Tax Premier.  It included electronic filing.  You did not file them.  

    DoninGA
    Level 15
    Level 15
    January 6, 2020

    Paying the TurboTax account fees does not e-file your tax return.  Using the TurboTax online editions there is no e-file fee for a tax return, federal or state.  The account fees are for the use of the software to assist in completing a tax return.  The account fees are the same whether a tax return is e-filed or printed for mailing.

     

    You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

    After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

     

    To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

     

    Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

    A 2018 tax return can only be printed and mailed, it cannot be e-filed.

    Print, sign, date and mail the tax return to the IRS.  Include with the mailed return any forms W-2 and 1099 which have taxes withheld.  Go to this IRS website for mailing addresses - https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment

    There are no penalties for filing a tax return after the due date if filing for a tax refund or there are no taxes owed.

     

    See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...