help

[user17736980717]

payment not working 

[LindaS5247]

If you are unable to move forward in your TurboTax program and pay with your credit card, you can try the steps listed below.

•  Go out of your program, close your browser and go back in.
• Clear your cache and cookies. Click here for How to clear your cache. Click here for How do I delete cookies?
• Try a different Web browser, such as Chrome or Firefox.
• If you are using a VPN, disable it.
• Make sure your internet connection is strong and stable
• Try using incognito mode
• If you are using TurboTax Desktop, you can manually check for updates for  your TurboTax program by clicking on "Online" in the black bar near the top of your screen and selecting "Check for Updates." 

You can also contact TurboTax Customer Service using this link: Turbo Tax Customer Service.   

Please return to Community if you have any additional information or questions and we would be happy to help.