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help on error 70001

Installed and transferred previous info a few weeks ago. Going in for the first time and I can't.
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6 Replies
CatinaT1
Employee Tax Expert

help on error 70001

What happens if you right click and run as administrator? Can you try that and let me know?

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help on error 70001

I have tried that. Get the same message. I tried unstalling and reinstalling. No help. Wondering if installing it on my laptop may work but probably will not have access to last years data. I am not good with trying to fix computer problems. 

CatinaT1
Employee Tax Expert

help on error 70001

Here are several troubleshooting steps that you can try:

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help on error 70001

Thanks for trying. Tried all that. Still can not get in. Why could I get in when first installed but not now?

help on error 70001

Maybe I should get a refund and look for something else. I have been using turbo for many years. This is the first year I had to get the download instead of the disc. 

JotikaT2
Employee Tax Expert

help on error 70001

Error 70001 occurs when you have two instances of TurboTax running. 

 

In order to correct this error, you may need to manually uninstall and reinstall TurboTax

 

If doing that does not assist, please follow the steps in this link to troubleshoot the issue.  Please comment back if these do not resolve the issue.

 

There is actually an option to purchase and have a CD sent to you if you prefer.  

 

 

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