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Level 4
Apr 9, 2023 12:43 AM UTC
Question

Help!! Keep getting error message trying to transfer my last year's return info.

I am trying to transfer my 2021 tax info that I did on Turbotax to 2022 Turbotax, and I keep getting this error message. I have already tried to move the file to a different location like it suggested, but no luck. I tried Turbotax Deluxe and Turbotax Business (for individual and business) and both have the same problem, so this seems to be a systematic thing. How do I resolve this?

 

    3 replies

    Level 15
    Apr 9, 2023 5:21 PM UTC

    Is your prior year return currently in a .tax file or .pdf file? 

    This will help assist with the error. @oboero2 

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    oboero2Author
    Level 4
    Apr 9, 2023 6:22 PM UTC

    It is .tax2021 file.

    Level 15
    Apr 9, 2023 6:47 PM UTC

    Please reach out to TurboTax Customer Support for assistance with the issue you are experiencing.

    What is the TurboTax phone number?

     

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