Hello my name is Robin [PII removed] and I have been filing with turbox tax for the last 5 years and I didn't get a refund cause now they saying I have to verify my identity

[tiny1976-]

They are charging me 147 for thr fee

[DoninGA]

Is the IRS requesting you verify your identity?  Did you receive a letter from the IRS?

Who is charging you $147?

[xmasbaby0]

Do you mean that you re getting messages from TurboTax about paying your fee, even though you have not received your refund?  If you chose to pay your fees from your federal refund you signed an agreement that said  TurboTax can take its fee out of your account even if the IRS takes too long to issue your refund.

Did you choose to have your TurboTax fees deducted from your federal refund?  Is your refund taking an unusually long time to arrive?  Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account.  TurboTax would have sent several emails to you before they took the money out of your account.

https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees

Turbo Tax says......

We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

I HAVE TO VERIFY MY IDENTITY

Sometimes the IRS chooses returns randomly to request verification of identity and sometimes there is something on the return that triggers the request.  No matter why the IRS has required you to verify your identity, you need to follow their instructions in order to receive your refund.  If you do not verify your identity you will not get your refund.

https://turbotax.intuit.com/tax-tips/security/tips-for-handling-identity-verification-requests-from-...

https://www.irs.gov/identity-theft-fraud-scams/identity-verification-for-irs-letter-recipients

[taxlady28]

You need to follow the steps in the letter you received from the IRS.  If you chose to pay with your refund, you still owe that fee to TurboTax and they will deduct it from your bank account on the date that it is due.   You should have received a 5071C from the IRS and that letter will tell you what you need to do to verify your account and get your income tax refund.