Having trouble clearing out tax payment credit which should be blank. Want let me clear

[c161690]

How do I clear. I paid already can’t file because it say I’m not getting tax credit payment so it should be blank but it want let me clear it

[VolvoGirl]

What " tax payment credit"??  

If you haven't filed, registered or paid you can try to clear and start over
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-onli...

Or if it doesn't let you clear and you haven't paid or filed you could just start a new account. Online is only good for 1 return per account. But you can use the same email address for 5 accounts. Start another Online return here. Sign up and start a new account.
https://turbotax.intuit.com/personal-taxes/online