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egs731
New Member

Have you shipped the 2016 TY Turbo Tax CDs?

I have automatic renewal for my Turbo Tax Product.  I am looking for the CD, it has not arrived yet.

6 Replies
DoninGA
Level 15

Have you shipped the 2016 TY Turbo Tax CDs?

The CD's shipped in mid November.  Did you get a charge on your credit card?
ssdowd
New Member

Have you shipped the 2016 TY Turbo Tax CDs?

I'm having this issue, too. Yes, my account was charged.
jnosari
New Member

Have you shipped the 2016 TY Turbo Tax CDs?

Yes, my credit card was charged in November,, but I haven't received my CD
jnosari
New Member

Have you shipped the 2016 TY Turbo Tax CDs?

At this point I think I need to order another 2016 CD.  Please contact me with instructions.
DoninGA
Level 15

Have you shipped the 2016 TY Turbo Tax CDs?

@jnosari - Contact TurboTax support and speak directly with a support agent for assistance with this problem.
See this TurboTax support FAQ for a contact link and hours of operation - <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number">https://ttlc.intuit.com...>
Critter
Level 15

Have you shipped the 2016 TY Turbo Tax CDs?

If your credit card was out of date and you didn't fix it early enough you have now missed the 2016 program window and making any changes now will only effect the 2017 program sent out next November. If this is so then all you can do now is buy the 2016 program either directly from Turbo Tax or another reputable retailer.    


When can I expect to receive my TurboTax Advantage order?

TurboTax Advantage orders start processing in early November and are shipped out by mid-November. Check your order status here.

Before we process your TurboTax Advantage order, you'll receive a notification with your product selection(s). You can also sign in to your TurboTax Advantage account to see which TurboTax products you have on order.

As a courtesy to our CD customers, a download is also included as part of your purchase.  This means once the product does start to ship in November, instead of having to wait for your CD to arrive, you can download your copy right away to your computer.  Just log into your TurboTax Advantage account and look for My Downloads.  Just like the CD, which can be installed on supported Mac and Win operating systems, we include a download for both Mac and Win.


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