Got ripped off !!!

[jgofnj]

Just filed my taxes, was supposed to get charged $20 for state filing, charged me $25 and they can't do a thing about it.  What a SCAM!!!!!

[CatinaT1]

Here is an FAQ: Why is my state e-file $25 when I am a TurboTax Desktop Advantage subscriber?

[ParrotTalk]

Hi Catina,

I'm experiencing the same problem, and the link in your reply is "no longer available as the issue has been fixed".

It has not been fixed... please advise.

Thank you

[CatinaT1]

Please call TurboTax Customer service for information on a refund.  Here is a link:  Turbo Tax Customer Service 

[ParrotTalk]

Hi Catina,

I've already called in and on the phone for over 30 mins - the agent was not aware of the issue and was reaching out for support. 

The response received was a non-answer:
"Known issue, already fixed, update your software and clear your cache".

My desktop Intuit Turbotax show "Latest Version Installed", so....????

It's an app, how do I clear its cache????

IT IS NOT "ALREADY FIXED"

This is not at all helpful, and cost me a lot of time.  

Please escalate for a priority bug fix - bait and switch, TT is in legal jeopardy for FRAUDULENT CREDIT CARD CHARGES - should I contact my Credit card for refund??? 

Please respond...

Thanks!