I am using 2017 TurboTax deluxe, and got everything ready to be e-filed. When I clicked on
 "pay with my credit card for the $19.99 state e-filing
 cost," the system

[tedhchiao]

the system answered "we will need to save the file."   Then, t he system would get STUCK

there, not advancing to the next window to accept my credit card number.

How do I solve it?   Thanks.

[ollie8759 · Accepted solution]

Good luck, I spent two hours with tek support from turbotax and the result was that I should print out the state and mail it.e

[tedhchiao]

This answer was exactly what I experienced.  I spent almost two hours with the TurboTax tech support.  The end result was that I had to mail the CA state return, not e-filing it.  I bought the cd
from Amazon and got Amazon to refund me the Turbo tax 2017 de luxe purchase price.