Good evening. I purchased Turbo tax deluxe instead of the free edition at 8:25pm. Called to cancel it at 8:47pm. After being on hold for over 30 minutes.

[judoweagly52]

Good evening.  I purchased Turbo tax deluxe instead of the free edition at 8:25pm.  Called to cancel it at 8:47pm.  After being on hold for over 30 minutes I was told that the 45minute window to cancel had passed for a cancellation with a full refund.  In the meantime I have since filed using the free edition.  Was hoping that you may be able to process a cancellation and a refund for the Turbo tax Deluxe edition I ordered accidentally.  Thanks for all your help.  I really appreciate it.

[VolvoGirl]

If you are dissatisfied with the Desktop program, TurboTax does have a Satisfaction Guaranteed policy during the first 60 days.  You can use this online refund request form.

https://support.turbotax.intuit.com/forms/refund-request.jsp 

[Vanessa]

We cannot process refunds in this forum, you will need to call customer support again.  If you wait until tomorrow or Wednesday the hold times should be minimal.