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Level 2
March 9, 2025
Question

Glitch endless loop - dependent care set aside Oregon

  • March 9, 2025
  • 1 reply
  • 6 views

Turbotax 2024 premier, just before e-file I get an error saying "Sch OR-WFHDC: provider amount you paid of $x in total you paid provider of x+550 should always be the same.".  But no matter what I change the initial value to it always repeats the error but adds $550 to the new value. So essentially it always increases the total I paid to provider based on whatever I put into the total amount I paid. It will not let me e-file because of this discrepancy that it seems to be creating through a code bug.

    1 reply

    caditzjAuthor
    Level 2
    March 10, 2025

    Anyone know how I get help from TurboTax? I can't figure out how to reach out to them to see if there's a fix coming or if I just have to print and mail my taxes as this error won't let me e-file.

     

    Anyone knows there a 1-800 number or an email address? I can't find one.

    CatinaT1
    Level 15
    March 10, 2025

    Here is a link:  Turbo Tax Customer Service 

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