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JA129
New Member

Getting TurboTax emails to old email

I updated my email on my intuit profile but still getting W2s to my old email. How do I update my email across all paltforms?

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6 Replies
CatinaT1
Employee Tax Expert

Getting TurboTax emails to old email

Here is a FAQ: How do I update my TurboTax account info?

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JA129
New Member

Getting TurboTax emails to old email

Thanks did that already! Received my W2 to my older email. Looks like there’s another there’s another part of intuit/turbotax that needs updating. I wouldn’t have minded if it were generic emails, but W2 updates seems pretty important. Need to make sure this goes to my updated email. Please help! 

CatinaT1
Employee Tax Expert

Getting TurboTax emails to old email

Your W2's do not come from TurboTax, they come from an employer or their payroll provider.

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JA129
New Member

Getting TurboTax emails to old email

No, not the W2 directly but a notification that my W2 is ready to be imported.

 

To my original question, how can I update my email so that all intuit/turbotax emails goes to one, latest and greatest email that I’ve already updated on my profile? Why are emails that I’m receiving from TT so disjointed? Is there a help desk I can speak to directly?

JA129
New Member

Getting TurboTax emails to old email

Still getting emails to the old email. Should I just delete account and create a new one?

JohnB5677
Employee Tax Expert

Getting TurboTax emails to old email

As long as you can sign in, you can change your Email address.

Follow these steps to change your Intuit Account credentials directly in the Intuit Account Manager:

 

  1. Sign in to the Intuit Account Manager
    1. Use your sign-in info for QuickBooks, TurboTax, Credit Karma, or our professional tax products.
  2. Select the Sign in & security ICON
  3. Choose from User ID, Email address, Password, or Phone section.
  4. Make your changes.
  5. When you're done, select Save.

Important: Your Intuit Account is connected to all of your Intuit products. Any changes you make apply to all of your Intuit products, including QuickBooks, TurboTax, Credit Karma, and our professional tax products.

 

Change sign-in information

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