getting this error Your request was not understood by the e-filing service -invalid xml. Cvc-complex-type.2.4 a invalid content was found startingwith element "legalname" one of '{filerid}' is expected, please verify that your application program is

Forum|Forum|1 year ago
February 25, 2025
6 replies
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Your request was not understood by the e-filing service -invalid xml. Cvc-complex-type.2.4 a invalid content was found starting with element "legal name" one of '{filariid}' is expected, please verify that your application program is up-to-date

TurboTax Home & Biz Windows

DinkLee

Level 2

I am getting the same message was there a solution?

dexter22

Level 2

I have this error too. Any fix?

longphamq

Level 2

I am getting this same message. How do I fix it?

dexter22

Level 2

I couldn’t fix it, and Support was not helpful at all on the phone so I ended up filing by mail.

HollyP

Employee Tax Expert

Can you please clarify if you are still receiving this message after refreshing and trying again?

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alimdeebAuthor

Level 2

issue was resolved by switching to TT online.

dexter22

Level 2

@alimdeeb Did you have to pay again to use TT online? I’ve already bought TT Desktop.

opeopeopeope

Level 2

I just got this message.

I can't do the workaround which is to switch from desktop to turbotax online because I had already switched away from turbotax online due to an unrelated error that prevented my filing (namely Form 4562/Depreciation and Amortization Not Ready), and now when I try to switch back to turbotax online, it says the "connection is broken".