Getting Help

[user17709788658]

When I click on the circled question at the end of an interview question, I get an empty blank white dialog box.  How can I get the text information that should be there?

[LindaS5247]

Depending on what version of TurboTax you are using, it could be a display issue.

 If you are a TurboTax desktop user, check your display scaling settings to make sure your items aren't hidden off-screen. TurboTax display issues, such as blank screens,, missing buttons, or activation freezes, are often resolved by adjusting your Windows display scaling to 100%, or lowering resolution to 800 x 600 temporarily.

If you are using TurboTax Online you can try the following to fix this issue:

• Go out of your program, close your browser window, and then go back in and try again.
• Clear your cache and cookies. ‌Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies.
•  Try using another browser like Google Chrome or Firefox.

If you have additional information or questions regarding this, please return to Community and we would be glad to help.