Depending on what version of TurboTax you are using, it could be a display issue.
If you are a TurboTax desktop user, check your display scaling settings to make sure your items aren't hidden off-screen. TurboTax display issues, such as blank screens,, missing buttons, or activation freezes, are often resolved by adjusting your Windows display scaling to 100%, or lowering resolution to 800 x 600 temporarily.
If you are using TurboTax Online you can try the following to fix this issue:
- Go out of your program, close your browser window, and then go back in and try again.
- Clear your cache and cookies. Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies.
- Try using another browser like Google Chrome or Firefox.
If you have additional information or questions regarding this, please return to Community and we would be glad to help.
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