Getting failed validation error on 2023. Wo nt transmit return until updated. No update available.

Forum|Forum|2 years ago
February 23, 2024
6 replies
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TurboTax Online

mesquitebean

Level 15

What product are you using? Are you using desktop software on a Mac by any chance?

paasoAuthor

Level 2

Desktop on an HP.

mesquitebean

Level 15

Have you tried a manual update?

Unless someone else has a suggestion in the forum on Friday, you may end up having to phone TurboTax Support. But they would likely want you to try a manual update first to see if that makes any difference. I don't know what product (personal or business) you are using, so I'll give both links, and also a FAQ on phoning TurboTax Support.

Manual update for desktop personal editions

https://ttlc.intuit.com/turbotax-support/en-us/help-article/update-products/manually-update-turbotax-windows-software-basic/L3Wf9OPaf_US_en_US

Manual update for Business edition.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/update-products/manually-update-turbotax-business-software/L3WqYBBgc_US_en_US

TurboTax Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

jasper45

Level 2

I am getting this same failed validation error using Turbo Tax premier. I tried to transmit only the Federal Return and it won't work. Didn't even try to transmit PA return yet. I have done a manual update and the information provided by customer service was of no help. This is frustrating.