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paaso
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Getting failed validation error on 2023. Wo nt transmit return until updated. No update available.

 
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6 Replies

Getting failed validation error on 2023. Wo nt transmit return until updated. No update available.

What product are you using?  Are you using desktop software on a Mac by any chance? 

paaso
New Member

Getting failed validation error on 2023. Wo nt transmit return until updated. No update available.

Desktop on an HP.

Getting failed validation error on 2023. Wo nt transmit return until updated. No update available.

Have you tried a manual update?

Unless someone else has a suggestion in the forum on Friday, you may end up having to phone TurboTax Support.  But they would likely want you to try a manual update first to see if that makes any difference.    I don't know what product (personal or business) you are using, so I'll give both links, and also a FAQ on phoning TurboTax Support. 

 

Manual update for desktop personal editions

https://ttlc.intuit.com/turbotax-support/en-us/help-article/update-products/manually-update-turbotax...

 

Manual update for Business edition.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/update-products/manually-update-turbotax...

 

TurboTax Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week


FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Getting failed validation error on 2023. Wo nt transmit return until updated. No update available.

@paaso 

ADDENDUM:

 

NOTE:  The manual update doesn't update any state program.   If it turns out that a state program is causing your update problem, also see if the following helps:

 

FAQ:  How do I get the latest update for my downloaded state program?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/update-products/get-latest-update-downlo...

 

Otherwise, phone TurboTax Support as mentioned above.

Getting failed validation error on 2023. Wo nt transmit return until updated. No update available.

I am getting this same failed validation error using Turbo Tax premier.  I tried to transmit only the Federal Return and it won't work.  Didn't even try to transmit PA return yet.  I have done a manual update and the information provided by customer service was of no help.  This is frustrating. 

paaso
New Member

Getting failed validation error on 2023. Wo nt transmit return until updated. No update available.

I gave it a try the next day and the transmission was successful. 

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