Getting error: "You must fix errors on this page before continuing." when entering 1099Q info and trying to Continue. I've deleted and re-entered all fields.

Forum|Forum|5 years ago
April 11, 2021
7 replies
59 views

There is nothing highlighted telling me where the error is and I've deleted all fields and reentered and still get the error.

TurboTax Premier Online

MaryM428

Level 11

We'd love to help you complete your tax return, but need more information. Can you please clarify your question?

Please let us know what screen you are getting this error on so that we can help you to correct it.

user17702219474

Level 2

I am having the same problem. I am getting the message when trying to efile the state return. The Federal return efiled with no corrections or flags. The "fix" it wants it the first name, but that is correct and matches every other form. I too have deleted the 1099Q and re-entered it as TurboTax AI directed. The next step AI gave was to wait for Turbo Tax to update its software- but I got a notice that 1099-Q forms were ready and the problem persists.

MarilynG

Level 15

If you've just Efiled your Federal return and it was Accepted, you should be able to Efile your state return. Could there be a space after the first name? Try deleting the name and typing it in. Does the first name match what is entered in the My Info/Personal section?

If you're using TurboTax Online, close the program, clear your Cache and Cookies, then step through your state return and retry Efiling.

If your 1099-Q was entirely used for education expenses, you aren't required to enter it into your return. You could delete it, Efile your state, and let it repopulate. Here's more info on Form 1099-Q.

Here's more info on Filing Federal and State Returns Separately.

@user17702219474

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user17710043573

Level 2

I receive the same error. However it was due to Boxes 2 and 3 not adding up to Box 1 total, but the numbers do actually add up correctly. I cannot proceed in TurboTax until the error is fixed. Unfortunately there is no error. How can I address this besides starting a new tax return from scratch?

Emanor

Level 2

Looks like a known Intuit bug in 2025 tax year w/1099-Q. What si the fix besides removing 1099-Q. When will this be resolved?

Emanor

Level 2

TurboTax any update on this known bug and a resolution?

Support Case 36320

I received notice that it was fixed, but the error persists even after deleting and re-entering my 1099q. Please advise.
Also you Support line does not recognize verbal commands and I cannot get through to a live agent on the support phone line. "I did not hear you" after I talk into my phone with "something else".