frustrated and can't get an answer

[Epetach]

I am so frustrated with the help provided by TurboTax.  I have used this product for years but I am experiencing a problem with Qualified Business Income deduction.  I try to claim this deduction but TurboTax won't allow me to unless I check the real estate professional box certifying that I meet the criteria and I DON'T meet that criteria.  I should be able to claim QBI without qualifying as a real estate professional.  Someone please help!!!!! 

[JShellooe]

I am so FRUSTRATED!! this year's version did not download last year's data from my hard drive (meaning I had to manually input all my data--and none of the autodownloads of W-2s worked either,  and TTAX did not do a year-to-year comparison as has always been done by prior versions. I called in to the customer line after striking out with time wasted on FAQs and called in with a 1hour wait and just gave up.

Just came back to this after cooling off for a week or 2 and now I find no evidence that the nearly completed tax return was done. It is nowhere to be found on my hard drive; I looked in exactly the same place TTAX has always saved.

Can I talk with a live human about this???

[JeanneLO]

@JShellooe

Yes, please follow the instructions in this TurboTax FAQ to contact customer support for assistance with your issue:  What is the TurboTax phone number?