Form 8962: Your calculations could not be completed. Reference code: 6-399-259

Forum|Forum|5 months ago
February 6, 2026
3 replies
47 views

I have one error stating-

I don't have a 1095-A and I won't get one since I don't have that health plan service. But it won't let me finish filing. When it asks if I need to report a 1095-a and I click no, it still says I have an issue with my tax breaks. I keep hitting continue to bypass but doesn't go anywhere. Please help!

TurboTax PLUS Online

RobertB4444

Level 15

Check out this link - How do I fix efile reject F8962-070?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

alsh31

Level 2

Thank you for your response but I am still experiencing the same issue repeatedly.

alsh31

Level 2

Receiving the same message and I will not be receiving a 1095-A as I had healthcare through my employer. I cannot get past this page and cannot file. Spoke to Turbotax but the suggestion did not work. I've already marked no to the 1095-A question yet it keeps continuing with the same error.

LeticiaF1

Level 12

If you did not have coverage you will have to contact Marketplace to find out what needs to be reported on your return.

Health Insurance Marketplace Statements | Internal Revenue Service

If you did have coverage and you need to report information for a Form 1095-A:

Go to the Do you have Form 1095-A info ready? screen
Answer the questions and enter the details from your Form 1095-A
When you’re done, select File from the left menu and continue through to re-file your return

If there was no coverage, you can follow the steps below to certify that you did not receive a 1095-A:

Select Federal from the left menu, then Deductions & Credits.
Navigate to Medical and select Show More.
Select Start or Revisit next to Affordable Care Act (Form 1095-A).
You'll be asked if you received a 1095-A. Select No.
Select the statement indicating you did not receive a 1095-A. By selecting this certification, you will be able to e-file your return and meet the requirements of reject code F8962-070.
Select File from the left menu and continue through the process to resubmit your return.

How do I fix e-file reject F8962-070?

@alsh31