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tablorentzen1
Level 1

forgot password also changed phone numbers

I have lost my old phone. now i have a differnt number and cant verify myself for the account. [phone number removed] is my knew number old [phone number removed] please help me change password and update new cell phone number

 

11 Replies
veronica davis
New Member

forgot password also changed phone numbers

forgot my password also my phone number changed.

 

AkinaLO
Employee TurboTax Specialist

forgot password also changed phone numbers

If you can't get to your email address or phone number with no access to your account, please update your info below. We'll process your request during our regular business hours (8 a.m. - 5 p.m. PST, Monday-Friday)

  

If you submit after hours, we'll process the request the next morning. 

Account Recovery Request for your TurboTax Account 

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Ctruitt73
New Member

forgot password also changed phone numbers

Change my phone number and forgot my password 

marcieannthomad
New Member

forgot password also changed phone numbers

I need to reset my password 

Valerie 611
Returning Member

forgot password also changed phone numbers

I forgot the password and need to update phone the cell 

patanjim
Returning Member

forgot password also changed phone numbers

I HAVE SIGN IN AFYER I SUPPLED THE LICENCE CODE THEN ENTRED ALL  PERSONAL INFO  IT TEN ASK ME SIGN AGAIN   AND THE GO

HeatherPLO
Employee TurboTax Specialist

forgot password also changed phone numbers

Please see the link here for troubleshooting account verification.

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LexPet20
New Member

forgot password also changed phone numbers

forgot my account name and password. As a result, I am unable to download the digital Mac version of turbo tax deluxe 2020

PaulaM
Employee Tax Expert

forgot password also changed phone numbers

Try the account recovery steps listed hereIf that does not work, you may want to use the Contact Us link below and reach out to TurboTax directly for assistance

 

TurboTax Customer Service

**Join us for our "All about the refund" event, sign up here

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Baw1963
New Member

forgot password also changed phone numbers

I have new phone number

ZoltanB45
Level 8

forgot password also changed phone numbers

If you still have access to the email address associated with the account, you will be able to sign in. When signing in, use the email address as the username. Where they ask for the password, hit the "sign in a different way" tab.  From there you can have Turbo Tax email you a code to sign in. Here is a link to further guide in retrieving your password. Forgot Password

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