forgot password also changed phone numbers

11 replies
70 views

I have lost my old phone. now i have a differnt number and cant verify myself for the account. [phone number removed] is my knew number old [phone number removed] please help me change password and update new cell phone number

veronica davis

Level 2

forgot my password also my phone number changed.

AkinaLO

Level 15

If you can't get to your email address or phone number with no access to your account, please update your info below. We'll process your request during our regular business hours (8 a.m. - 5 p.m. PST, Monday-Friday).

If you submit after hours, we'll process the request the next morning.

Account Recovery Request for your TurboTax Account

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Ctruitt73

Level 2

Change my phone number and forgot my password

Valerie 611

Level 2

I forgot the password and need to update phone the cell

patanjim

Level 2

I HAVE SIGN IN AFYER I SUPPLED THE LICENCE CODE THEN ENTRED ALL PERSONAL INFO IT TEN ASK ME SIGN AGAIN AND THE GO

HeatherPLO

Level 14

Please see the link here for troubleshooting account verification.

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LexPet20

Level 2

forgot my account name and password. As a result, I am unable to download the digital Mac version of turbo tax deluxe 2020

PaulaM

Employee Tax Expert

Try the account recovery steps listed here. If that does not work, you may want to use the Contact Us link below and reach out to TurboTax directly for assistance

TurboTax Customer Service

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