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Followed the directions to clear and start over but old info is still there. can you help me?

accidently transferred the wrong tax2022 file and now I cannot get that info out of my id. I have followed the directions to clear and start over and it does not work.
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1 Reply
CatinaT1
Expert Alumni

Followed the directions to clear and start over but old info is still there. can you help me?

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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