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Level 2
April 7, 2022
Question

Filing problem won’t accept, and keeps telling me to update, which I have done! Help!

  • April 7, 2022
  • 4 replies
  • 10 views
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4 replies

MarilynG
Level 15
April 8, 2022

If you could clarify the error message you received on your Efile Reject, we'll try to help. 

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Cmb24570Author
Level 2
April 8, 2022

It says “FAILED_VALIDATION”.  Update available. Before you can file  you need to update, go to online and check for updates,   

Level 14
April 8, 2022

Since you have completed all updates and your issue persists, I would suggest contacting our support team via phone to get one-on-one troubleshooting assistance. Contact details can be found here. In the interim, please review the Turbo Tax CD/Download system requirements.

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