Filing is getting rejected

4 replies
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I’ve been trying to file my taxes all afternoon & it keeps getting rejected, I’ve gone over everything & everything is correct & it’s not letting me file my son as a dependent

TurboTax Deluxe Online

DoninGA

Level 15

What is the rejection code?

Junuen_Author

Level 2

R0000-500-01

DoninGA

Level 15

@Junuen_ wrote:

R0000-500-01

See this TurboTax support FAQ for this error and possible solutions - https://ttlc.intuit.com/community/rejections/help/e-file-reject-r0000-500-01-the-name-or-social-security-number-for-the-first-taxpayer-doesn-t-match/00/27115

To prevent this rejection next year, call the Social Security Administration (SSA) at 1-800-772-1213 to verify their records (this is where the IRS database pulls from). If the info is wrong, please allow 4–6 weeks for correction.

If you are unable to correct and e-file your return without getting an error you will need to print and mail the tax return -https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/00/26258