To be able to have your fees deducted from your refund, there are some requirements:
- Your federal refund must be enough to cover your TurboTax fees
- You must have a US address
- You have to e-file
- The name on the bank account needs to match the name on the tax return
- You'll need to direct deposit your refund into a single account
If you meet all the requirements and you are still having issues, you should try clearing your Cache and Cookies, using a different browser, or opening your return in an incognito window. Then try to process your return again.
Please reach out again if your problem persists.