Federal & State keeps getting rejected! (F8962-070)

[Brianjg1991]

Ok this is seriously getting annoying. Every year it's always something with turbo tax. So I never signed up for any healthcare plan in 2024, but it keeps giving me this error after rejecting my taxes. I went to Healthcare.gov and nothing is popping up. Last time I submitted anything was 2015. 

[BrittanyS]

If you are receiving this rejection from the IRS, there is either a SSN in your household that is associated with the Marketplace, or the question "Did you receive Form 1095-A for your health insurance plan?" is marked yes.

Here is what TurboTax provides on rejection code F8962-070.  "Your return may have been rejected if the IRS has information that someone in your household should have a 1095-A.

If you don't have a Form 1095-A and know you won't be receiving one, you can certify this in TurboTax Online/Mobile in order to refile your return:

1. Go to the Did you receive Form 1095-A for your health insurance plan? screen.
2. You'll be asked if you received a 1095-A. Select No. By selecting this certification, you will be able to e-file your return and meet the requirements under rejected code F8962-070.
3. Select File from the left menu and continue through the process to resubmit your return."

For more information, see the link below:

• How do I fix rejection F8962-070?

[amh3662]

I have completed these steps.  I go to re send my tax return and my software closes. When I reopen it the changes are saved, but the tax return was not  re sent.

[CatinaT1]

Sounds like something got stuck. You can try these things:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
• Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
• Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
• Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.