Hello,
After having issues with the online Turbotax software while completing my 2023 tax return last year, I was given a discount service code. Before I received the discount service code last year, I had paid for the tax program online to lock in a price before it went up at the beginning of March. I was told by the rep giving me the discount service code that I would be able to use it for the next year.
Fast forward to this year. I went to enter my discount service code, and received the message "The code you entered is not valid. Please check the number and try entering again." I know that I have entered it correctly. So, I called customer service this morning to help resolve this issue. I was on the phone for 50 minutes. The only suggestions the customer service rep had were to continue trying to enter the code, and that maybe it was a temporary issue. I asked to speak with a manager and was told that there was not a manager available, even though I am calling at 9am CST. The issue was not resolved, and yet I felt helpless because the customer service rep could not offer me any further assistance or any where to transfer me.
How can I move forward to activate my discount service code? I have been using turbotax since 2016 but am really considering moving on because this customer service experience has been terrible.
