Every time I try to save and continue the page where I have to do my 1098-T, the whole page freezes and doesn't allow me to continue

[alexsiaacosta]

I put in all my required  information, and refreshed and redone it multiple times already

[MaryM428]

This is normally caused by a browser issue. 

Use the Chrome browser, not the app
Click the three dots in the upper right corner
Select Settings

Privacy and Security

Clear browser data for all time

Then sign in to TurboTax on the Chrome browser
Go to Tax Tools, Tools, Delete a Form and delete the 1098-T for the school and the Education and Fees Summary
Go to the program and delete any of your information for 1098-T that is still there

Then enter the 1098-T information again.

Computers will hold old data and overwrite the current data.  
 

Schools must send Form 1098-T to any student who paid "qualified educational expenses" in the preceding tax year. Qualified expenses include:

• tuition,
• any fees that are required for enrollment,
• and course materials required for a student to be enrolled.

If someone else pays such expenses on behalf of the student (like a parent), the student still gets "credit" for them and receives the 1098-T. Schools must send the form to the student by January 31 and file a copy with the IRS by February 28.

[april_emc]

The tool is locking up and I am using the desktop version, finally turned off updates to see if that helped, no luck. Tool is virtually unuseable after the last round of updates today.

[TeresaM]

To enter the 1098-T into the Desktop version of TurboTax, I recommend deleting the one where there are problems.

• Click on Forms, in the upper left, and this will bring up a list of all the forms in the return, on the left.
• Click on 1098-T and it will appear in the right pane, with a Delete Form button at the bottom.
• Click on Step-by-Step, in the upper right, to go back to the education interview.

If you imported the 1098-T form, it might have been damaged in the process and not reading properly.
If you manually typed it in, please do not copy and paste from another source, as sometimes there are invisible formatting characters that will cause a problem.