Error in calculating highest refund

Taxpoor9to5 · ‎February 6, 2021

I have found an error in your software that selected my tax filing to use the itemized deductions when using the standard deductions resulted in a lower tax liability. Does this meet the criteria of a refund of purchase price for not obtaining highest possible refund?

TiffanyL · ‎February 6, 2021

For TurboTax 100% Accurate Calculation Guarantee, if you pay an IRS or state penalty or interest because of a TurboTax calculation error, we'll pay you the penalty and interest. For a refund of a TurboTax product, not including TurboTax Online, please see the FAQ link provided below:

Our TurboTax Satisfaction Guaranteed refund policy

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View solution in original post

TiffanyL · ‎February 6, 2021

For TurboTax 100% Accurate Calculation Guarantee, if you pay an IRS or state penalty or interest because of a TurboTax calculation error, we'll pay you the penalty and interest. For a refund of a TurboTax product, not including TurboTax Online, please see the FAQ link provided below:

Our TurboTax Satisfaction Guaranteed refund policy

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"