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Level 3
February 7, 2021
Solved

Error in calculating highest refund

  • February 7, 2021
  • 1 reply
  • 3 views

I have found an error in your software that selected my tax filing to use the itemized deductions when using the standard deductions resulted in a lower tax liability. Does this meet the criteria of a refund of purchase price for not obtaining highest possible refund?

    Best answer by TiffanyL

    For TurboTax 100% Accurate Calculation Guaranteeif you pay an IRS or state penalty or interest because of a TurboTax calculation error, we'll pay you the penalty and interest. For a refund of a TurboTax product, not including TurboTax Online, please see the FAQ link provided below:

     

    Our TurboTax Satisfaction Guaranteed refund policy

    1 reply

    TiffanyLAnswer
    Level 11
    February 7, 2021

    For TurboTax 100% Accurate Calculation Guaranteeif you pay an IRS or state penalty or interest because of a TurboTax calculation error, we'll pay you the penalty and interest. For a refund of a TurboTax product, not including TurboTax Online, please see the FAQ link provided below:

     

    Our TurboTax Satisfaction Guaranteed refund policy

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