Error importing W-2

[MonikaK1]

When importing, make sure TurboTax and Windows or your Mac operating system are both updated, and temporarily disable all anti-virus software (including modem).  Some users reported that disabling security software solved the issue. You might also try restarting your device, and using a different browser (Chrome generally works well).

There are a few ways you can add your W-2 to your tax return in TurboTax:

• Import it instantly from your employer
  • W-2s are released by different employers on different dates. You might have to wait until February for yours to be available for import.
• Upload it from your computer
• Snap a photo of it with your phone
• Type it in manually

To import your W-2:

• We need the Box 1 amount from your W-2 or the year-to-date (YTD) gross income from your year-end pay stub.
• In some cases, we may need the Box d Control Number from your W-2, but only if your payroll provider requires it.

See this help article for more information.

To enter your W-2 in TurboTax Online:

First, choose Wages & Income from the menu, then select Wages and Salaries (W-2). Then:

1. Click Add a W-2 for (name)
2. Enter the employer's ID number
3. Click Continue
4. On the screen that asks, "How would you like to add your W-2?", look for the button that says "Type it in myself" and click.
5. The next screen will provide entry fields where you can type in the information from your W-2.

See this tax tips article for more information regarding Form W-2.

@dtristram 

[dosmastr]

its almost April and im getting the same error.

first thing im doing which is actual taxes.  they should be embarrassed. 

[NicolleR1]

Not all employers are available or have been associated with TurboTax for importing purposes. See previous response from @MonikaK1 and enter your W-2 manually. 

https://ttlc.intuit.com/community/taxes/discussion/error-importing-w-2/00/3434706/page/2#:~:text=The...

[Silentspeech]

When I click on "Add W2" the screen goes blank. I do not have option to import or manually enter the data. This did not happen when I did my Son's  taxes. The recent update to TurboTax causes this. Can this be fixed?

[KrisD15]

What TurboTax program are you using and is it Online or Desktop?

Are you sure you are not still in your son's return?

[Silentspeech]

Thanks, but everything goes blank as soon as I click on W2 box. I cannot do anything.

[Silentspeech]

I am using the Desktop version of TT Premier.

[Silentspeech]

My son's return was filed already without any problem.

[DawnC]

Have you tried Forms Mode?   Make sure your software is fully updated - Do a manual update if necessary.    And since the desktop software does interact with the internet, clear your cache and cookies too.  Believe it or not, that is often the fix.  

I just manually entered a W-2 into TurboTax Premier with no problems and I updated the software a few hours ago.   If you continue to have issues - Contact Support 

@Silentspeech 

I clicked on Add another W-2, skipped the import, selected I'll type it in myself and got the following screen - no errors.