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Level 2
Jan 23, 2025 4:23 AM UTC
Question

Error, hit a snag.

How do I fix this so I can file on the app?

 

Hmm, looks like we hit a slight snag in this section

Let's get you back to your taxes. Make sure your Internet is connected, and then select Try again, refresh your browser, or check back in a few minutes.

4 replies

CatinaT1
Alumni - Intuit
Jan 23, 2025 2:59 PM UTC

You might need to uninstall and reinstall the app.

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Level 2
Jan 23, 2025 3:01 PM UTC

I have uninstalled, reinstalled, tried a different device, tried different web browsers. Still does not work.

CatinaT1
Alumni - Intuit
Jan 23, 2025 3:03 PM UTC

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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