Error Code 605 - License Cancelled

soldbydon · ‎February 26, 2026

Purchased TurboTax Deluxe 2025 online from BigHomeTax. Software downloaded correctly onto one computer; your system acknowledges 1 of 5 installations used, but wont download onto a 2nd computer; says license is cancelled. Please advise.

JohnB5677

Error code 605 means that the license code that you are trying to use is invalid.

It's invalid because it is linked to your TurboTax account and only your account.

You must sign in to your TurboTax account in order to install it. The license is limited to the one account you used when you installed it the first time.

You can reach TurboTax customer service at What's the TurboTax phone number?

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baldietax

BigHomeTax is not an authorized retailer of Turbotax s/w so it won't be covered by Intuit 60-day refund, Intuit will probably refer you back to BigHomeTax.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-product-orders/obtain-authentic-t...

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...