BigHomeTax is not an authorized retailer of Turbotax s/w so it won't be covered by Intuit 60-day refund, Intuit will probably refer you back to BigHomeTax.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-product-orders/obtain-authentic-t...
https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...
