Error 590 when tyring to connect to Wells Fargo

[leiwu88]

I tried many times in the last few days, and always receive the following message:

"Something unexpected happened and we can’t connect to Wells Fargo Bank

Try again in a few hours. (590)"

Is it TurboTax software issue or Wells Fargo's issue?

Thanks, 

Lei

[CatinaT1]

Do you have symbols in your Wells Fargo password? I know some have had to change their Wells Fargo password to eliminate symbols and then it imports correctly.

[leiwu88]

No, I don't have special character in the password. Actually, it seems like that the login is OK, but the error occurs when transferrin data. 

Any other suggestions?

Thanks, 

Lei

[CatinaT1]

If you are using TurboTax Online, try importing using a different browser. Turning off pop-up blockers sometimes helps.

If you use the Brave browser, you have to turn off the Brave Shields.

See the following TurboTax Help articles for potential fixes:

• What if I can't import my 1099?
• How can I fix my 1099 import issue?
• How do I import my 1099s?
• How do I enter a large number of stock transactions in TurboTax?

[720Jeff]

Please help. I have the same issue and receive the same error. I confirmed with Wells Fargo that their systems are functioning properly. I have no pop-up browsers or other security installed. Tried on both Chrome and Edge browsers and have the same results. I also have no special characters in my WF login. I believe this is a TT software/network issue. Appreciate your help!

[CatinaT1]

Are you still experiencing this problem?

If you still are not able to solve this, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service