Error 42004 Could not connect to the update site. How do I fix this?

Forum|Forum|3 years ago
April 1, 2023
10 replies
112 views

Windows 10, fully updated. Using Edge Browser.

TurboTax Online

CarissaM

Level 15

I would suggest resetting your modem, as well as restarting your computer and then trying once more.

Please let us know if the issue still persists afterwards.

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rfmeaux

Level 2

I have a 2023 Premier TT Desktop version. Downloaded it, and I get this message before the program even fully opens!! I have reset internet router/modem, rebooted computer, and have performed all updates to Windows 10 and associated drivers. This Error code (42004) still comes up! Is this fixable?

CatinaT1

Level 15

I'm not sure if this will help for sure, but I am going to suggest these steps below. I think you might be having an issue other users have experienced with installing when using Windows 10.

Type "environment" in the windows search bar.
This will bring up "Edit the System Environment Variables" as a match.
Clicking on it takes you to the "Advanced" tab of a dialog box titled "System Properties."
Near the bottom of the dialog box, click on the pushbutton labeled "Environment Variables...".
This brings up a separate dialog box that shows the current values for user environment variables at the top and system variables at the bottom. In the list of user environment variables, you should see both TEMP and TMP, and their current values.
Click on each, then click on the "Edit..." pushbutton.
This brings up another dialog box in which you can change the "Variable value" to "C:\Temp" (be sure to change the variable value, not the variable name).
This folder must, of course, exist for this step to work properly.
OK out of all the dialog boxes and retry the install.
Environment variable changes take effect immediately, so if this is the only change you make, it's not necessary to reboot.

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rfmeaux

Level 2

Thanks for the reply. I followed your directions and still come up with the same error message.

To provide some detail, my problem has not been with downloading the program, rather once it is downloaded, it cannot communicate with the TurboTax server.

In any case, I de-installed the Premier TT desktop program, followed your instructions, and downloaded the program successfully. However, the newly installed program cannot communicate with the TurboTax server (which it does as soon as it is installed to obtain updates).

Without straying too far off of the current issue, as stated above, here is some history. I previously bought the Deluxe TT Desktop program, it downloaded and updated fine. I completely did my taxes on that program (although I could not connect with my broker...probably different issue), and when completed, I transmitted the return to the TT server. It gave a message, "Oops....there was a problem". It said to try back later, I tried back later at various times over the next 24 hours with no message. I completely deleted the Deluxe version and all files associated with it. I bought the Premier version and now cannot even communicate with the TT server to obtain updates for the new program. One of my major concerns is: did my tax transmission from the Deluxe version actually go through and get filed with the IRS?

CatinaT1

Level 15

You can check that your return was received by the taxing authority using these instructions: Check the Electronic Postmark of your Return. Pay close attention to the separate lines for Federal and State. They are separate statuses.

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