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Lrego24
Level 2
January 30, 2025
Question

Endless loop while trying to e-file federal return

  • January 30, 2025
  • 1 reply
  • 3 views

Hi! I’m going through all the way to file the federal return, asks me to sign up for credit karma and I have done both options (return to tax home or sign up with credit karma to track refund) and my return is stuck in limbo. It’s not actually submitting my return. No confirmation email or anything. I’ve cleared cookies and cache. I’ve restarted and changed devices. SOS. 

1 reply

CatinaT1
CatinaT1
Level 15
January 30, 2025

You can try these steps to resolve if you are using the online version:

  • Clearing your Cache and Cookies
  • Using a different browser
  • Opening an Incognito Window
**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    L
    Lrego24Author
    Level 2
    January 31, 2025

    Hi, I have tried these options and even tried to clear and start over but says I cannot clear and restart because they’ve been filed but the irs doesn’t have my return. 

    CatinaT1
    CatinaT1
    Level 15
    February 6, 2025

    If you are still having issues, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
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