Email verification is not working when trying to file

marleydavistax · ‎April 10, 2023

email is not being sent so I can't verify my identity. I tried to change the 2 factor to use my phone, but i am still getting the prompt to enter my email

Kat · ‎April 10, 2023

This is a known issue within TurboTax and is under investigation. In the meantime, try the workaround offered by TurboTax Moderators, linked below.

Why am I being asked for my email before I can checkout?

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

marleydavistax · ‎April 10, 2023

Thank you for your advice. I did try this and no luck. I am still getting the popup to enter the code from email, but it isn't sending any emails so I have no code. :(

Kat · ‎April 10, 2023

@marleydavistax I'm so sorry. This workaround was given to us by TurboTax Moderators. Hopefully the issue will be resolved soon. SO many users have posted with the same problem, so heavy attention is being given to resolving it ASAP. My apologies.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

Expert does your taxes

Do it yourself

Resources

Support

Email verification is not working when trying to file