email updates

[hbeary]

followed steps in changing email in my profile. still getting email at old email address despite it not showing in profile. Old email will go away soon. what am I missing?

[CatinaT1]

Have you followed these steps? How do I change my TurboTax account email?

[hbeary]

Thanks for your reply. Yes, followed those steps two months ago and have logged in and verified the new address is showing. Also got email update note in inbox of new email which I verified. Yet still get reminder emails from "[email address removed]" in old email.

This process of changing emails has raised issues on other sites. Seems on many sites there is a email setting for marketing and reminder types of  messages that does not change despite what I can see. Could that be the case?

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service