efiling fees

[zggore2000]

My parent's 2019 taxes covered two states.  I did their taxes using Turbo Tax.  I submitted all 3 (1 fed and 2 states) as efiles at the same time, paying the additional $24.99 per state to do so.   The Fed return was rejected for bad AGI from last year.  The AGI is correct.  I have the form from last year, plus TT automatically entered it from last year.  The AGI is fine but the feds don't like it.  I tried tweaking the answers and numbers several times and the fed still doesn't like it - so I am going to mail it.  The states won't take the efile because the fed was rejected, so I'll have to mail those in as well.  Which means, the $49.98 I spent on efiling them is no good.  I would like that refunded.  The answers I found here regarding that give only a few examples were refunds of the efiling fees to states are returned.  THis isn't one of them.  If this is truly not allowed by Turbo Tax, you should put a warning in the software dialog to advise people to hold off efiling the states until the Fed is accepted.   This is VERY Deceiving!!

[BrandiLO]

This situation will be best handled by contacting customer care. Please click click here for instructions.

[finka8280]

This same exact problem has just happened to me - How do I get my e-file fee refunded?

[DoninGA]

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@finka8280 wrote:

This same exact problem has just happened to me - How do I get my e-file fee refunded?

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