Efile rejection

[Judith46]

TT says efile rejected because 2021 AGI I'm using is wrong. When I log into IRS account, it says "Your tax records info is unavailable at this time - the Return Summary is currently unavailable." However, with a little work I can get the 2021 Transcript and the AGI is correct. The IRS website also says I can use my pin instead of AGI to efile. I have entered the pin into the TT worksheet, but it is not using it.  Is there any way to force it to? I really prefer to efile. Thanks for any help you can provide.

Judith

[MoniqueLO_]

Please see this Help Article for information regarding entering the correct AGI but still getting an e-file rejection.

If you need additional assistance, please feel free to contact Customer Support so you can speak with someone who can assist you.

@Judith46 
 

[Judith46]

Thank you Monique. I paper-filed last year and it took forever for IRS to process so I tried your enter 0 suggestion and resubmitted. While I wait to see if it works, could you please provide the link to the IRS spreadsheet several have mentioned?

Thanks.

Judith

[HeatherPLO]

Which IRS spreadsheet are you referring to?  Please provide additional details here and we will be happy to help.  

@Judith46