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Level 2

Question

efile rejected - AGI rejected

Forum|Forum|5 years ago
February 12, 2021
32 replies
174 views

First time efiling - confirmation 2019 AGI was correct - even checked IRS.gov files and copy of file mailed last year. 2019 tax and 2020 tax returns prepared with turbo tax.

DoninGA

Level 15

Try entering a 0 (zero) for the 2019 AGI and e-file again. If that is also rejected you will have to print and mail the tax return - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/01/26258

pearcej

Level 2

Entering 0 AGI worked for me--I had to enter 0 for both mineand my spouse's (which are on separate pages), so it took me 3 tries, but it worked! Thank you so much!

Teflonman1

Level 2

Same problem here. I erased the number and manually typed the same one over it. Also waited until February 12 to resubmit as there had been a report that the IRS would accept returns on Feb 12. We'll see what happens, I just this minute resubmitted. Who wants to mail them when it can take a month for them to reach destination

kzelAuthor

Level 2

Just to clarify ... reentered just the amount of AGI on file, no punctuation. turbotax added , and . -- if that is a problem, turbo tax needs to fix. we'll see how long it takes IRS to respond. don't think zero will work as all the 2019 information is on the IRS.gov files. If the 2nd try does not work, then I am filing via paper like I have always done.

steveylang

Level 2

I just tried e-filing (February 22) and had my return rejected for the same reason- 2019 AGI doesn't match (I have double-checked my 2019 TurboTax return as well as through IRS website online.)

EDIT- I just read the following TT support article:

https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-getting-an-e-file-reject/00/27031

It mentions that if you filed late last year after mid-November or your return was processed after that time, try entering 0 as your AGI. I filed in early April last year, but did not receive my federal refund until December.

So I just tried again using 0 as AGI. I'll post back with the result, might be useful info for others who filed on time but still may need to enter 0 as AGI.

steveylang

Level 2

It took a combination of witchcraft and sorcery, but after about 5 attempts my federal return was accepted. Initially my return was rejected with my actual 2019 AGI, or with '0' entered (I tried that because I filed on time but didn't get my federal refund until December.) But I think it was the following combination that did it for me:

1. In the 'Let's Get Ready to File Your Return' section, you can review various choices including identity verification. I did that and got the question, 'Did you, or someone on your behalf, file a 2019 tax return with the IRS last year?'

I did indeed, but for some reason TurboTax had 'One of both of us didn't file a return' selected. I believe this may have been because I tried changing my AGI to '0'. I changed the answer to 'We filed a return together'.

With that selected, I kept '0' as my AGI, re-submitted, and my return was just accepted.

So either there was a glitch when I first submitted with '0' as AGI, or going back and making sure I selected 'We filed a return together' was necessary (along with the right AGI.) I don't know if there's some additional flag that TurboTax sends to the IRS with your submission, besides the AGI number itself. If TurboTax assumes entering '0' for AGI means you didn't file a return last year, that may be the problem until you correct it.

All1208

Level 2

How do you go back to the “let’s get ready to file your tax” section?

drennman

Level 5

I had exactly this problem. efile was rejected for incorrect AGI. But it was correct. I also verified my transcript on the IRS.gov site. It was correct.

I did see somewhere else that if your return was not confirmed in the IRS system by Nov 2020 you need to enter 0 as the AGI.

I filed a paper return early for 2019 (March 2020) but the IRS didn't process it until Feb 2021 (yes, 2021).

Anyway, entering 0 worked and my efile return was accepted. It seems odd but it looks like an IRS glitch not a TT one.

Hoberg

Level 2

I received rejection on my 2021 return because of AGI. After several attempts to enter the correct AGI, I entered “0”. Bingo! First year I have had this problem.

Hoberg

Level 2

And, the AGI was just for my spouse. We filled jointly.

cmh54

Level 2

I have just encountered this same problem. Last year we had to mail our returns because of a situation that one of our W2s didn't allow e-filing (though that hadn't been the case in prior years). It was probably late spring/early summer by the time I completed and mailed the return.

Today I attempted to set up an IRS log in to view my tax account and status. However all of our phone numbers were rejected (?) and the next option was to wait 5-14 days for a USPS mailed code to finalize setting up an account, so the option of viewing the previous year tax return status and when it might have been accepted wasn't desirable.

UPDATE: I just got a confirmation of acceptance, approximately 20 minutes after submitting. Using 0 as AGI apparently worked.

I decided to try submitting with 0 as the AGI in the blanks for both my spouse and myself. The rejection notices came back about 20 minutes after each of the first three attempts at submission, so I'm just waiting to see if I get a rejection notice on number four.

Yes, it would be nice if the options for solving this would be included in TT hints and tips, if not the actual interface, and that might help solve the issues AND avoid frustrations.

MississippiDave

Level 2

Same thing happened to me yesterday/today. My 2019 Fed taxes were not resolved by the IRS until Feb this year. I put the correct AGI into TurboTax and like others, went to the IRS website, pulled up my account and verified it. It was rejected. Then I put zeros in both my and my wife's 2019 AGI and it worked! Thanks everyone for the good advice. It's too bad TurboTax doesn't acknowledge this glitch (either their's or the IRS') and provide guidance.

Thanks again everyone.

awfrisco

Level 2

Texas (and OK & LA) got extended till June 15 2021 (due to ice storm and vast power outages in Feb). This due date not allowed for in most software - that's ok. Last night and today (only took 4 or 5 tries, kept being rejected) I was trying to submit (for a friend in TX) their e-file - and thank you all so much for the notes about putting zero in AGI. They had mailed a paper return last year - and who knows if it has even been processed now. The first time that I tried the 0 AGO, I failed to put 0 in spouse as well - After I did, IT WORKED FINALLY!!

Thank you!!!

cape2020x

Level 2

I have been using the TT disk version since they took over Parsons many tears ago this year has been a disaster. First it was the Duplicate 1099R issue which got corrected by adding $.01 to one. Then the AGI issue IND-031-04 . I created an IPS logon on and saw my last year (2019 AGI) it was the same as I had entered on the 2020 tax return so there is no discrepancy between the 2 data bases but after transmitting the data to the IRS from TT the error message occurred. The only logical assumption is TT does not transmit the data correctly since both the input and output are the same number something in the transmission got changed. Their solution is to either file with paper or change to the on line process providing more data there is a problem but prefers not to deal with a fix for disk users.

drennman

Level 5

Cape2020x

Try using 0 (zero) as the AGI for the e-file option. You can find more details if you look back through this thread. It has got to do with when the IRS actually processed your 2019 return. So you can absolutely have the correct AGI but that what's weird about this. Try using 0 as well as for any spouse if you are filing a joint return.

cmabc1

Level 2

The same happened to me. I had the correct AGI. Followed suggestion to enter zero as the IRS may not have processed 2019 yet. Rejected again but this time I noticed that the code had changed from IND-031-04 to IND-032-04. Since I had set my AGI to zero I guess Turbotax assigned the AGI to my spouse. Entered zero for spouses AGI and presto "Great news! Your federal return was accepted by the IRS." !!!!!

Don't give up and mail until you've tried this.

kewh

Level 3

Zero (0) AGI worked for me; federal return was just accepted. My return was rejected several times, even though I was using the correct AGI from 2019 tax transcript. Other members suggested this could be a timing issue with IRS records from 2019, so I used a zero for AGI (instead of the actual AGI) and the tax return was accepted (5/18/21).

FYI, although I had e-filed the 2019 return, we were notified of a missing form that we had to mail; maybe this took the tax return off-line. Strange, though, since the IRS clearly has the correct AGI on the 2019 tax transcript.

Thank you to everyone who explained WHY a zero could be the solution. Without an explanation it just feels like entering a wrong number on a tax return!

estevek

Level 2

Just to echo what a few people have said here- I had the exact same scenario- 2020 efile rejected for 2019 AGI even after I verified my 2019 AGI with the IRS. It worked for me to put "0" in for AGI. I am filing jointly and entered "0" for 2019 AGI for both my spouse and myself. Once entering a "0" the return was accepted.

My taxes were filed relatively late for 2019 (maybe about October of 2020) and that appears to be a factor here.

Schmuzie

Level 2

I didn't have any luck changing the AGI to 0. What finally worked - don't ask me why - was I filed only my federal, without my state.