Efile not working

Forum|Forum|2 years ago
February 8, 2024
2 replies
14 views

I have completed my 2023 Federal and State returm with Tutbo Tax Deluxe and have chosen to e-File. When I submit the request it comes back and says that there is a pending system update and I need to check for updates and try again. I did check for updates and that said I had most current updates. So, I tried to e-File again but it still provides the same error.

TurboTax Online

C

cpro989

Level 2

This. This is what I have going on. . . uninstalled & reinstalled 3 times including a few times with the superpatch. I have been all set, paid, and WAITING for over a week for the box 12 error fix. . . . . and now Update Error.

"I got an update this morning and thought finally I would be able to efile. I paid for efiling. When I click Transmit Returns Now, I get the following error message: "FAILED_VALIDATION. There is an update available for your version of TurboTax. Before you can file electronically, you'll need to get this update. To do this, go to the Online menu and select Check for Updates." And.... Of course, there is no update available. I just spent an hour with support. I've uninstalled and reinstalled. I've run the manual superpatch. They had me try uninstalling by deleting TurboTax folders to make sure nothing was left behind during an uninstall. Nothing worked. Finally I was told I guess I need to wait for the next update which was supposedly coming February 10. This is all very frustrating"

J

jimgaintner

Level 2

"I got an update this morning and thought finally I would be able to efile. I paid for efiling. When I click Transmit Returns Now, I get the following error message: "FAILED_VALIDATION. There is an update available for your version of TurboTax. Before you can file electronically, you'll need to get this update. To do this, go to the Online menu and select Check for Updates." And.... Of course, there is no update available. I just spent an hour with support. I've uninstalled and reinstalled. I've run the manual superpatch. They had me try uninstalling by deleting TurboTax folders to make sure nothing was left behind during an uninstall. Nothing worked. Finally I was told I guess I need to wait for the next update which was supposedly coming February 10. This is all very frustrating"

CatinaT1

Level 15

Were you able to solve your issue?

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

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D

DavidD66

Level 15

If you're having trouble updating your TurboTax 2023 for Windows Individual software using the "Check for Updates" method, click on the following link for instructions on how you can get the latest federal program update: Manually Update TurboTax for Windows Software @fz1dm5

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