E-file return is 45 days past accepted date. How to contact ITS to find out what is causing delay

[danameginniss]

E-file return is greater than 45 days past accepted date. How can I talk to a person to discuss any issues causing the delay?

[DoninGA · Accepted solution]

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.

[AmyC]

Calling the IRS (as explained above by DoninGa) and checking your account information are the best starting places. If there is a chance your refund was taken, you can also call the Treasury Offset Program at 800-304-3107.

If the missing refund causes a financial hardship, contact the Taxpayer Advocate Service or call 877-777-4778.